Frequently Asked Questions
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All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you of a delay in shipment OR refund you the total amount of your order, using the original method of payment.
Q. How long will it take to get my order?
A. An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Processing time is between 24-48 hours, depending on when the order is placed. Orders placed after 12pm EST may be processed the following business day. While we process orders as promptly as possible, please be advised that during holidays or high-volume times, orders may take longer to arrive. If you have any questions regarding an order you’d like to place or have already placed, feel free to reach out to us.
Q. Do you offer free shipping on any orders?
A. We offer free shipping on orders subtotaling $150 or more.
Q. What are your shipping rates?
A. Shipping costs are based on the size & weight of your order and the delivery method. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any additional charges via email.
Lost or Stolen Packages – Holistic Living cannot be held responsible for the following:
• Delays caused by weather, mechanical failure or other acts beyond our control
• Carrier’s package delivery discretion
• Incorrect or incomplete addresses input by the customer on the original online order
Upon inquiry, Holistic Living will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
*If you receive a damaged item, please reach out immediately (within 48 hours). We will investigate and provide a replacement, upon return of damaged item.
Q. What is your return policy?
A. Your business is important to us! At Holistic Living, excellent customer service is our number one priority. This includes double checking your order and packaging everything thoughtfully. However, accidents do occur on rare occasions. If your order arrives damaged or incomplete, please let us know right away so that we may correct the problem.
*Due to the nature of our products, we can NOT accept returns.
We will happily replace items that arrive damaged, provided they are reported within 48 hours of delivery.
To learn more about our Refund Policy, click here.
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Terms of Service
You can find more about Holistic Living Terms of Service here.